Customer Care

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Our Quality Promise

All jewelry manufactured by Stange Company, in partnership with Terryberry, is backed by an unconditional lifetime guarantee. Please contact us should you notice any defect of quality or craftsmanship in the jewelry you own, or with any questions regarding our quality promise.

Stange Company
2324 Weldon Parkway
St. Louis, MO  63146
USA

Toll Free: 1-800-432-3307
Tel: (314) 432-2000
Email: info@stangecompany.com

Shipping Information

You can trust that your order will be quickly processed and safely delivered. We ship products anywhere in the United States and Canada via UPS, and internationally via USPS, at a flat rate based on your order amount. When you place an order, the delivery date will be based upon the availability of your item(s), and your shipment’s destination. You will receive an email confirmation once your order has shipped. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax (for Missouri residents only). Please refer to the chart below for our shipping rates.

US and Canada  
Order Total Dollar Amount Shipping Cost
$0 – $250 $9.50
$250 – $500 $12.00
$500 and Above $15.00
International  
Order Total Dollar Amount Shipping Cost
$0 – $500 $30.00
$500 and Above $40.00

Return Policy

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty (30) days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty (30) days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below:

Stange Company
2324 Weldon Parkway
St. Louis, MO  63146
USA